called in to samsung july 8 about my buds + the right one just so working. Was told that supervisor would call me back within 24 hrs . Today is july 28 an no one has called me yet. I've called back several times an was not able to reach as supervisor. BAD BUSINESS
I would be happy to look into this for you.
Can you send a private message providing the full model code, serial number, and an image copy of the proof of purchase of the buds so I can further assist you? http://bit.ly/2GGYul4
If a phone agent already set up a ticket for you, I would also need that ticket number in the private message as well.