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Cosmic Ray

r170xxu0atd2 update : Touchpad no longer works and connection drops frequently

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Updated  to r170xxu0atd2 yesterday.

 

Touchpad is no longer working at all for me for both left and right buds.

Connection keeps dropping after this update as well.

 

Samsung Support ... Any way to go back to previous version of firmware??

 

The buds are almost useless after this new r170xxu0atd2 update!!

1 SOLUTION

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Cosmic Ray

Re: r170xxu0atd2 update : Touchpad no longer works and connection drops frequently

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New firmware update from r170xxu0atd2 to r170xxu0atd3 solved the issue for me.

 

Hopefully Samsung spends more time in quality control for firmware updates next time so customers will not face such issues.

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17 REPLIES 17
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Comet

Re: r170xxu0atd2 update : Touchpad no longer works and connection drops frequently

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Hello@B0bby 

clearing the galaxy buds cache and data in apps helped

Setting > Apps > Galaxy Buds > Storage > Clear data , Clear Cache

Hope this was helpful

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Cosmic Ray

Re: r170xxu0atd2 update : Touchpad no longer works and connection drops frequently

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Already tried clearing the galaxy buds cache and data in apps.

 

This solution did not help.

 

Both the issues are still there.

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Asteroid

Re: r170xxu0atd2 update : Touchpad no longer works and connection drops frequently

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Looks like an update to the Gear Wearable app was pushed, which fixes this issue. Just updated and confirmed is now working.

 

Galaxy Wearable version 2.2.30.20031361

Galaxy Buds Plugin version 1.4.20042451

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Cosmic Ray

Re: r170xxu0atd2 update : Touchpad no longer works and connection drops frequently

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I have the latest versions

Galaxy Wearable version 2.2.30.20031361

Galaxy Buds Plugin version 1.4.20042451

 

Both issues are still there with r170xxu0atd2 update.

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Asteroid

Re: r170xxu0atd2 update : Touchpad no longer works and connection drops frequently

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Try to put both buds back in the battery case for 10 minutes. Mine work back after that.

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Cosmic Ray

Re: r170xxu0atd2 update : Touchpad no longer works and connection drops frequently

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Tried after 15 minutes in the battery case.

 

Still same issues.

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Cosmic Ray

Re: r170xxu0atd2 update : Touchpad no longer works and connection drops freque..

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@B0bby there is a setting in the wearable app under touch pad to lock the touch pad. Make sure that is off and the touch pad should be working again. When I turned this on my touch pads stopped responding. As far as disconnecting perhaps you could try resetting your buds.

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Cosmic Ray

Re: r170xxu0atd2 update : Touchpad no longer works and connection drops freque..

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Yes the setting is off ... I have also tried toggling the setting to on and off to see if the touch pad will respond at all.

 

Unfortunately, the issues still persist with the new update r170xxu0atd2.

 

Man, before this update I have never experienced any issues for last 6 months with these buds.

 

Need a new firmware update to fix this issue, or if Samsung support could help me to downgrade back to the older firmware it will be great.

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Constellation

Re: r170xxu0atd2 update : Touchpad no longer works and connection drops freque..

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I have the exact same issues . Tried everything . Sometimes the right bud responds then cuts out when moving my head . Left touchpad does nothing . Worked perfect before the update ! 

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