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Asteroid

right galaxy bud live can not charge or connect

Screenshot_20200917-113348_Galaxy Buds Live.jpg

Purchased the bud live last month.

Now stopped working. Tried a lot ways to fix it. None worked

 

9 REPLIES 9
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Re: right galaxy bud live can not charge or connect

Does the inside LED blink when you put the right one in?
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Asteroid

Re: right galaxy bud live can not charge or connect

No.

Just continuous red light

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Samsung Moderator
Samsung Moderator

Re: right galaxy bud live can not charge or connect

Hey there!


I would be happy to look into your concerns.


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL


Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: right galaxy bud live can not charge or connect


I already sent the the following info twice. not get any response.

I posted them here. Please Help. Thanks

 

MODEL NUMBER:   SM-R180NZNAXAR 

SERIAL   NUMBER:   RFAN816A4AK  

@SamsungZell wrote:

Hey there!


I would be happy to look into your concerns.


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL


Model code:
Serial Number:
 


 

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Re: Re: right galaxy bud live can not charge or connect

Then it's not connecting properly. Try using the other slot in the case to charge the earbuds
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Asteroid

Re: Re: right galaxy bud live can not charge or connect

thanks 

doesn't work.

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Asteroid

Re: right galaxy bud live can not charge or connect

Just got mine today and have exact same problem with left side.
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Constellation

Re: right galaxy bud live can not charge or connect

Mine were working fine an hour ago and now my left bud won't connect / charge just like @LocSat. And I literally just got them on Tuesday, so sad.
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Samsung Moderator
Samsung Moderator

Re: right galaxy bud live can not charge or connect

Have you tried these troubleshooting steps here?

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