I received a system update to my Samsung Z Fold 3 phone today. Since I updated to the new version I am facing issues with several apps and it seems to be the version released is very buggy. Need support to revert it back to the older version. The current version on the phone is UI 5.1.1 from the update I received today.
Solved! Go to Solution.
Hello, Welcome to the Community. We understand the frustration that updates can cause with apps.
One thing we recommend after each update is to clear the cache partition in the Recovery Menu, and as VerbumVertium suggested, also repair the apps.
To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.
- Run the repair apps option and your device will restart.
Additionally, a factory reset can often correct software concerns. Be sure to back up the phone first. https://www.samsung.com/us/support/answer/ANS00062029/
For continued concerns, we recommend submitting an error report using these steps: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/
For unresolved concerns, we recommend having the phone evaluated by an authorized service location. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html