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A question regarding z fold 2 partial repair

(Topic created on: 4/16/21 3:45 PM)
fold2user
Asteroid
Options
Galaxy Fold

Hi, 

My z fold 2 screen popped off the frame on the top right corner. There was a small gap between the screen and the frame. That was the only issue. Other than that everything was perfect!

I sent my phone to the Texas repair center for an easy fix. I thought it could be easy. Because all you need to do was to put some adheresive and put it under uv light.

I received a call to ask me pay  $117 to fix it because they said there was liquid in my phone. Well...... Eventhough I didn't remember I put any liquid in my phone and the fix should not have anything to do with liquid (My phone worked very well), I still paid and hoped $117 for some adhesive was worth it.

But today, I got a second bill asking  me to pay $600 more for screen replacement! God, there was nothing wrong with the LCD! I don't want to pay anymore. If they can not fix it easily, I just want to get back my phone as it was!

 

My question is: Is there anyway I get back phone? Is there any way for me to ask them only put some adhesive instead of replacing the whole good screen?

What if I don't pay and the whole process lasts more than 1 month, will Samsung keep my phone forever ?

 

Thanks

 

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Patriot1776JG
Supernova
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Galaxy Fold
Wow. I've only use the repair center one time, & the phone was under warranty so no problems.
But back to yours, been seen a lot of fellow user complaining about repairs like yours. Got one notice to pay this, then a few days later pay more. If this was me I would stick to my guns about the repair for $117. And just a comment isn't your phone less then a year old ?, if so should be under warranty

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Patriot1776JG
Supernova
Options
Galaxy Fold
Wow. I've only use the repair center one time, & the phone was under warranty so no problems.
But back to yours, been seen a lot of fellow user complaining about repairs like yours. Got one notice to pay this, then a few days later pay more. If this was me I would stick to my guns about the repair for $117. And just a comment isn't your phone less then a year old ?, if so should be under warranty

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fold2user
Asteroid
Options
Galaxy Fold

Thanks man.

Yes. my phone is under warranty. But they said there was liquid in the phone, so that may void the warranty.

However, I actually do not care if there is liquid in the phone. The LCD  and the phone works very well. I just want them to use some adheresive to put the corner screen and the frame together. It can be a very easy fix... The LCD screen is good, why do I need to pay 600 to replace it?

I will call the costomer service number for help.

 

Thanks again for your time and reply 

 

fold2user
Asteroid
Options
Galaxy Fold

I have called Samsung. The response is that Samsung does not provide parital repair even if the issue is minor.

So maybe a third party only costs $20 to fill a very small gap between screen and frame, Samsung would cost me $600 to replace the whole LCD. 

I am speechless.

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