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Camera failed on my Z Fold 2

(Topic created: 10-31-2021 08:44 PM)
crushed
Astronaut
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Galaxy Fold

Help Z fold 2 . My camera says camera failed and I have tried about everything. I even erased and did a factory reset and no luck.

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Fold

Hello, I understand how frustrating that camera failed message is. Unfortunately, if the camera has not responded to any of the troubleshooting, the next step would be to have the phone evaluated by a certified technician. https://www.samsung.com/us/support/troubleshooting/TSG01001329/ If you have Premier Care on the Fold 2, I recommend reaching out to them for available options. They may be reached by calling 1-888-970-3653. If you do not have Premier Care, you can use the following link to set up service. https://www.samsung.com/us/support/service/ I apologize for the inconvenience. 



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SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Fold

Hello, I understand how frustrating that camera failed message is. Unfortunately, if the camera has not responded to any of the troubleshooting, the next step would be to have the phone evaluated by a certified technician. https://www.samsung.com/us/support/troubleshooting/TSG01001329/ If you have Premier Care on the Fold 2, I recommend reaching out to them for available options. They may be reached by calling 1-888-970-3653. If you do not have Premier Care, you can use the following link to set up service. https://www.samsung.com/us/support/service/ I apologize for the inconvenience. 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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