Original topic:

Can't log into tesla app

(Topic created: 08-27-2021 09:03 PM)
Jomes
Astronaut
Options
Galaxy Fold
I have a z fold 3 and I can't log into my tesla app. Anyone else experiencing this? When I log out in my previous phone and log back in, no problem. 


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7 Replies
SamsungCole
Samsung Moderator
Samsung Moderator
Options
Galaxy Fold

If this is the only app you cannot get into, then there may be a compatibility issue. I would recommend reaching out to the app developer or support team for further assistance. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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Jomes
Astronaut
Options
Galaxy Fold
Yes it is, but I've asked on other fb groups, others are not having the same problem.
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SamsungCole
Samsung Moderator
Samsung Moderator
Options
Galaxy Fold

You would still need to reach out to app support as we have no control over their features, I sincerely apologize. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Jomes
Astronaut
Options
Galaxy Fold
If it works on other fold 3, it should work on mine. Probably this device. May have to return
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userkF3BAj91V3
Constellation
Options
Galaxy Fold

I don't have a problem with it.  Try clearing the data by going into Settings > Apps > Tesla > Storage then tap on the clear data on bottom left.

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Jomes
Astronaut
Options
Galaxy Fold
Still no luck.
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Gino11
Astronaut
Options
Galaxy Fold
I'm having the same problem on my fold. Says my username and password are not recognized. Reset password and try again nothing. Turned off phone uninstalled the app and nothing. On Chrome I can log in just can't use the app features.
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