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Original topic:

Can't sign up for Samsung Care+ with Galaxy Z Fold 2

(Topic created on: 9/16/20 5:42 PM)
Members_ftvtx9y
Constellation
Options
Galaxy Fold

I'm trying to buy Samsung Care+ for the phone that i just received. I decided after i pre-ordered that i should get the protection. I have tried the website and it says I don't have an Australian IMEI. The members app just leads me to the website. Thanks

1 Solution


Accepted Solutions
Solution
SamsungJustin
Community Manager
Community Manager
Options
Galaxy Fold

Hello, Our Samsung Care + team are happy to help you with any questions or concerns regarding protection plans and getting this set up. 

 

Please give them a call at, 888-970-3653.

View solution in context

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14 Replies
tnorton1995
Constellation
Options
Galaxy Fold

same issue

0 Likes
Rainer
Halo
Options
Galaxy Fold

I got the Samsung Care+  when I ordered my Galaxy Fold Z2 directly from Samsung . I didn't 

want to take a chance with such an expensive phone.

 

Did you pre order from Samsung or your Carrier ?

 

If you didn't recieve phone yet just cancel the order and start a new order directly 

from Samsung and add the Samsung Care+.

 

Good luck.

 

 

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Members_Og1s6Fv
Asteroid
Options
Galaxy Fold

Its working now in the app. 

tresnugget
Cosmic Ray
Options
Galaxy Fold
same issue here
0 Likes
amiashu
Cosmic Ray
Options
Galaxy Fold
I have tried to click the samsung care+ banner from samsung members app but I keep getting below error.

The IMEI you have entered is not an Australian IMEI. Please try again. To register for Samsung Care+, you must have an Australian device.

I am in USA, not sure why it keeps mentioning Australia?
james4321
Galaxy
Options
Galaxy Fold
Woody1088
Asteroid
Options
Galaxy Fold
getting the same error..
GiraffePenguin
Asteroid
Options
Galaxy Fold

samsungcareplus.com should allow you to enroll on a pc. I couldn't get it to work in the app either.

Members_Og1s6Fv
Asteroid
Options
Galaxy Fold

Its now working in the app and on PC as of this morning.