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Original topic:

Can't sign up for Samsung Care+ with Galaxy Z Fold 2

(Topic created on: 9/29/20 6:15 AM)
Members_ftvtx9y
Constellation
Options
Galaxy Fold

I'm trying to buy Samsung Care+ for the phone that i just received. I decided after i pre-ordered that i should get the protection. I have tried the website and it says I don't have an Australian IMEI. The members app just leads me to the website. Thanks

14 Replies
amiashu
Cosmic Ray
Options
Galaxy Fold
what country did you select?
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amiashu
Cosmic Ray
Options
Galaxy Fold
just tried from pc and app this morning and still getting the error
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tresnugget
Cosmic Ray
Options
Galaxy Fold
still getting same error on pc and via members app
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amiashu
Cosmic Ray
Options
Galaxy Fold
I called device protection phone line and they said its a major problem on samsung side and she escalated a ticket for me. so definitely an issue. she suggested I keep trying to see if its fixed or not. usually it would take longer but since this is affecting multiple people, it might take less time.
Solution
SamsungJustin
Community Manager
Community Manager
Options
Galaxy Fold

Hello, Our Samsung Care + team are happy to help you with any questions or concerns regarding protection plans and getting this set up. 

 

Please give them a call at, 888-970-3653.

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