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Constellation

Can't sign up for Samsung Care+ with Galaxy Z Fold 2

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I'm trying to buy Samsung Care+ for the phone that i just received. I decided after i pre-ordered that i should get the protection. I have tried the website and it says I don't have an Australian IMEI. The members app just leads me to the website. Thanks

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Community Manager
Community Manager

Re: Can't sign up for Samsung Care+ with Galaxy Z Fold 2

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Hello, Our Samsung Care + team are happy to help you with any questions or concerns regarding protection plans and getting this set up. 

 

Please give them a call at, 888-970-3653.

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14 REPLIES 14
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Astronaut

Re: Can't sign up for Samsung Care+ with Galaxy Z Fold 2

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same issue

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Cosmic Ray

Re: Can't sign up for Samsung Care+ with Galaxy Z Fold 2

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I got the Samsung Care+  when I ordered my Galaxy Fold Z2 directly from Samsung . I didn't 

want to take a chance with such an expensive phone.

 

Did you pre order from Samsung or your Carrier ?

 

If you didn't recieve phone yet just cancel the order and start a new order directly 

from Samsung and add the Samsung Care+.

 

Good luck.

 

 

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Re: Can't sign up for Samsung Care+ with Galaxy Z Fold 2

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Its working now in the app. 

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Cosmic Ray

Re: Can't sign up for Samsung Care+ with Galaxy Z Fold 2

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same issue here
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Cosmic Ray

Unable to purchase Samsung Care+

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I have tried to click the samsung care+ banner from samsung members app but I keep getting below error.

The IMEI you have entered is not an Australian IMEI. Please try again. To register for Samsung Care+, you must have an Australian device.

I am in USA, not sure why it keeps mentioning Australia?
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Astronaut

Re: Unable to purchase Samsung Care+

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Asteroid

Re: Unable to purchase Samsung Care+

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getting the same error..
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Asteroid

Re: Unable to purchase Samsung Care+

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samsungcareplus.com should allow you to enroll on a pc. I couldn't get it to work in the app either.

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Re: Unable to purchase Samsung Care+

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Its now working in the app and on PC as of this morning. 

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