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Constellation

Cannot be understood in online meetings - voice is like robotic

I have online meetings multiple times a day. Before swithing to the Fold, I never had issues (using Huawei before).

 

Other participants can't understand me, they say I sound like "robotic" and hard to understand.

 

To reproduce:

  • Join a call on Microsoft Teams
  • Open the fold, place it about 10 inches from you
  • Put speaker mode
  • Talk

I can only be clearly heard if I close the Fold and speak like old fashioned phone, which is not the idea. I need the Fold open to see the content shared through the call and as well the speaker to listen.

 

 

 

2 REPLIES 2
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Samsung Care Ambassador

Re: Cannot be understood in online meetings - voice is like robotic

Is it only during Teams meetings? 

 

Do you have the same experience using the Phone app and dialing in directly? 

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Highlighted
Constellation

Re: Cannot be understood in online meetings - voice is like robotic

If you mean by phone, no, just using wifi on the Teams app.

 

Today I started a call and during the first 5 minutes everything was ok (Fold open). Then the problem started again. When I closed the Fold then others were hearing ok. Opened the Fold, problem back.

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