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Original topic:

Dead Pixel in less than 2 months 😫

(Topic created: 10-12-2022 07:51 PM)
1Peter2_2ESV
Cosmic Ray
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Galaxy Fold

Got my z fold4 during pre-order. Everything works well over the last 2 months and one day after 30-45 minutes of usage I noticed a bright spot on the main screen. Lo and behold some dead pixels right there. I called Samsung support which is not helpful at all. I made an appointment online with the closest Samsung store and the wait is 2 weeks. 

Sigh...... I had higher expectation of Samsung quality and customer support.

I'll report back on how the repair goes. I hope they don't give me grief and the repair experience will restore my faith in Samsung.

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Fold

Hello, We understand how upsetting screen issues are. For issues with lines or dead pixels, you can find some steps here that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001485/

This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshooting/TSG01001477/ 

When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/

 

 

 

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4 Replies
wow10
Comet
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Galaxy Fold
I am sorry for you.
TheGalaxy
Nebula
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Galaxy Fold
Can you attach a photo?
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1Peter2_2ESV
Cosmic Ray
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Galaxy Fold

that dot in on the lower left close to the crease

 

image000000.jpgimage000001.jpg

Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Fold

Hello, We understand how upsetting screen issues are. For issues with lines or dead pixels, you can find some steps here that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001485/

This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshooting/TSG01001477/ 

When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/

 

 

 
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