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Does Samsung even check these community posts?

(Topic created: 12-07-2020 10:53 PM)
User454
Cosmic Ray
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Galaxy Fold

Does Samsung even check these community posts? I see a lot of questions that are unanswerable by anyone but employees...however are left empty.

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Stephanie Nikki
Black Hole
Options
Galaxy Fold

The Samsung Moderators are here and do step in where we can, however, this forum was designed for users to interact with each other more so than employees to consumers so you do see more posts where users are helping each other rather than a moderator stepping in. For a faster response to any issues, you are also welcome to call the support line at 1-800-SAMSUNG.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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1 Reply
Solution
Stephanie Nikki
Black Hole
Options
Galaxy Fold

The Samsung Moderators are here and do step in where we can, however, this forum was designed for users to interact with each other more so than employees to consumers so you do see more posts where users are helping each other rather than a moderator stepping in. For a faster response to any issues, you are also welcome to call the support line at 1-800-SAMSUNG.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.