Dropped it still in factory floppy case. Outer screen shattered.

[Octaviostylez]

Wondering how much and how long does it take for my phone to be fixed under warranty. 

[Jamalsn]

It will not be fixed under warranty because it is damage you caused unless you have Samsung Care Plus other than that you have to go to I break you fix going to be in the $400 neighborhood

[Samsung_Moderator · Accepted solution]

Thank you for reaching out. I understand your concern with the outer screen shatter of your device. Our Samsung Warranty doesn't cover physical damage. Here is a copy of what is not covered under warranty : https://www.samsung.com/us/support/legal/mobile/#standard-limited-warranty

Please contact us at 1(800)726-7864 for further options regarding repair of your device.