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Original topic:

Dropped it still in factory floppy case. Outer screen shattered.

(Topic created: 04-29-2022 03:41 PM)
Octaviostylez
Astronaut
Options
Galaxy Fold
Wondering how much and how long does it take for my phone to be fixed under warranty. 
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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Fold

Thank you for reaching out. I understand your concern with the outer screen shatter of your device. Our Samsung Warranty doesn't cover physical damage. Here is a copy of what is not covered under warranty : https://www.samsung.com/us/support/legal/mobile/#standard-limited-warranty

Please contact us at 1(800)726-7864 for further options regarding repair of your device. 

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2 Replies
Jamalsn
Cosmic Ray
Options
Galaxy Fold
It will not be fixed under warranty because it is damage you caused unless you have Samsung Care Plus other than that you have to go to I break you fix going to be in the $400 neighborhood
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Fold

Thank you for reaching out. I understand your concern with the outer screen shatter of your device. Our Samsung Warranty doesn't cover physical damage. Here is a copy of what is not covered under warranty : https://www.samsung.com/us/support/legal/mobile/#standard-limited-warranty

Please contact us at 1(800)726-7864 for further options regarding repair of your device.