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Original topic:

FOLD 4 Touch of main screen do not work

(Topic created: 04-23-2023 11:35 AM)
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userLYKHT1rb7I
Constellation
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Galaxy Fold

After Android update on 23 Apr 23 the touch of the main screen do not respond
It was the same problem at update on 22 March 23, after factory reset it was solved
Is any another solution ?
It is not normal what is happening.

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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Fold

Hello, Welcome to the Community. We understand the frustration of the touchscreen not responding.

There are some simple ways to get the touchscreen working again when it’s frozen, unresponsive, or acting funny. Here are some troubleshooting steps to assist you with your phone touchscreen issues https://www.samsung.com/us/support/troubleshooting/TSG01213974/

Additionally, a factory reset may help resolve any software concerns. 

If the issue persists after performing the troubleshooting steps, you can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

 

 

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Fold

Hello, Welcome to the Community. We understand the frustration of the touchscreen not responding.

There are some simple ways to get the touchscreen working again when it’s frozen, unresponsive, or acting funny. Here are some troubleshooting steps to assist you with your phone touchscreen issues https://www.samsung.com/us/support/troubleshooting/TSG01213974/

Additionally, a factory reset may help resolve any software concerns. 

If the issue persists after performing the troubleshooting steps, you can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

 

 

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