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Original topic:

Fold 3 turns off when closed or opened

(Topic created: 2 weeks ago)
Mhernandez318
Asteroid
Options
Galaxy Fold
My phone has been turning off when I close the inside screen or when I open it up. I ran a diagnostic and it said the Flex mode sensors where malfunctioning. Auto rotate doesn't work properly either. I spent an entire day troubleshooting with no success and I believe its a hardware malfunction because its getting worse and harder to use. I HAVE OWNED FOLD 2, FOLD 3 AND FOLD 4. THIS IS A SHOCKER. my fold 3 is only 6 months old and still under warranty. I believe it's a hardware issue but would like to know if anyone else has experienced this. As a satisfied valuable customer for so many years it hurts to experience this. Also found after running diagnostics that the bottom left side of my inside screen doesn't pick up my s pen for an entire 4th of the screen in the shape of a square. This sucks. Phone is in prestine condition and treated like the gem that it is.

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Fold

Hello, We can certainly understand how frustrating it is when your device is not working as designed. This article provides some steps that may help with the phone unexpectedly powering off. https://www.samsung.com/us/support/troubleshooting/TSG01002035/

If the phone continues to power off, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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LongHiker
Epic Samsung Care Ambassador
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Galaxy Fold

@Mhernandez318 I have not experienced that on my Fold 3 nor Fold 4. Unfortunately failures of components do sometimes happen. Contact support and get your phone repaired. 

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Fold

Hello, We can certainly understand how frustrating it is when your device is not working as designed. This article provides some steps that may help with the phone unexpectedly powering off. https://www.samsung.com/us/support/troubleshooting/TSG01002035/

If the phone continues to power off, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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