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Original topic:

Fold 4 has black dot in middle bottom of screen and now has green light also

(Topic created: 09-04-2023 12:33 PM)
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lvuddy1968
Constellation
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Galaxy Fold
I got my Galaxy Fold 4 in April 2023. A couple days ago I noticed a small black dot near the bottom of the screen almost exactly center. Today there is also a thin green line that goes from the right side of the dot to the edge of the screen. The line looks fluorescent. This only appears when the phone is fully open. However, it doesn't go away. I had the Fold 1 and 2 and never had this happen with them. I took a screenshot of it and it does not appear in the photo. Can someone tell me what this is or how to fix it? It doesn't affect the phone working but it's annoying. Thanks in advance.
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VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy Fold
I highly recommend taking the phone into your closest Samsung authorized service center, like uBreakiFix or Best Buy's Geeksquad, for further evaluation. They will be able to identify the source of this screen problem and provide you with a solution.
Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Fold

Hello, We understand how upsetting screen issues are. For issues with lines or dead pixels, you can find some steps here that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001485/

This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshooting/TSG01001477/ 

When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/

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