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Fold 4 only able to show samsung logo after soft reset on folding screen

(Topic created: 11-06-2023 12:34 PM)
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Members_88415Cf
Constellation
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Galaxy Fold

Hello,

Just wondering if anyone has had a similar issue. I purchased my Fold 4 August of last year 2022. Warranty has expired and I was looking to get it repaired at a Samsung Authorized center. However, as I was doing the soft reset fix, I noticed that when I partially open the folding screen, I can see the Samsung logo. Thinking that it's fixed, I try to open it all the way but the Samsung logo vanishes. It appears to only show when I do a soft reset. The lock screen also appears sometimes but only when the folding screen is partially opened. Just wondering if there is a possible easy fix I can do at home for this? I don't want to spend hundreds of dollars to repair a phone that I just purchased last year. Please advise. Thank you. 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Fold

Hello, Welcome to the Community. We understand how disappointing it is when your phone will not power on. 

This article provides the troubleshooting steps available: https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-not-powering-on-or-off/

If these steps are not helpful, service is recommended. 

You can use the following link below to request service. https://www.samsung.com/us/support/service/

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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2 Replies
MR973
Nebula
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Galaxy Fold
Got the same problem,they need to send a update asap
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Fold

Hello, Welcome to the Community. We understand how disappointing it is when your phone will not power on. 

This article provides the troubleshooting steps available: https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-not-powering-on-or-off/

If these steps are not helpful, service is recommended. 

You can use the following link below to request service. https://www.samsung.com/us/support/service/

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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