Original topic:

Fold2 showing outside screen on main inner display since OneUI4

(Topic created: 05-22-2022 04:09 PM)
userk1KaQGZomM
Constellation
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Galaxy Fold

Since updating to OneUI4, my fold2 has shown me the outside screen on the main unfolded inner display approximately 1/3 of the times I open it. There seems to be several others on reddit who have the same issue and even link to a thread here but the link doesn't work.

I'm unable to find a fix, have tried uninstalling one ui home as well as clearing phone cache both in settings and boot menu, have factory reset since one ui 4.1 has been released, but it still happens several times per day.

Does anyone know a fix that I'm missing or is samsung working to fix this?

Fold2 Tmobile

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Fold

Hello, I can certainly understand how frustrating it is when your device is not working as designed. If the problem has not yet been resolved, the next step I believe would be a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. UbreakIfix which is a Samsung Authorized walk-in service center: https://www.samsung.com/us/support/ubreakifix
5. Private message: http://bit.ly/2Kq3zL5

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