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Galaxy Z Fold 3 unable to connect to network

(Topic created: 01-28-2022 06:51 PM)
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pinga1
Astronaut
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Galaxy Fold
New update killed my fold z 3 no network 
T'-moble store said the pass week hundreds of people coming in: stores " because network crashed. It not the carrier problem the new update to messing up our device Samsung is aware of it and there keeping us in the dark ..... a rep from Samsung over the phone as well said " many " customers car calling 
But Samsung can't Honor the 1 year warranty 
SMH I bought my phone directly from Samsung thinking it was best choice 
Sorry to say I thought I would never say this but I think I'm switching to APPLE I never had a APPLE product before maybe there better on the warranty and there phone crashing from a messed up faulty crappie update that no good 

1 Solution


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SamsungRei
Community Manager
Community Manager
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Galaxy Fold

Hello, I understand how frustrating it is when you are unable to connect to your service provider's network. If you are unable to connect to your provider's network, try the troubleshooting steps here: https://www.samsung.com/uk/support/mobile-devices/how-to-troubleshoot-mobile-data-issues/ 

We also recommend submitting an error report: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/ 

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 



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4 Replies
Dsmith74
Astronaut
Options
Galaxy Fold
Same with my girlfriends s21 bought it from Samsung direct and January update bricked the phone
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Reply
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Galaxy Fold
Having same issue with not detecting sim card, therefore no network service. I have galaxy note20 ultra with AT&T service. Keep checking here hoping for answers or a solution.
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pinga1
Astronaut
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Galaxy Fold

I lost hope unbreak it messed up my software now samsung don't want to take it back for warranty exchange or fix the problem well z fold 3 is my last samsung device I'm buying BOYCOTT SAMSUNG WE PAY 2000 FOR PHONE

Solution
SamsungRei
Community Manager
Community Manager
Options
Galaxy Fold

Hello, I understand how frustrating it is when you are unable to connect to your service provider's network. If you are unable to connect to your provider's network, try the troubleshooting steps here: https://www.samsung.com/uk/support/mobile-devices/how-to-troubleshoot-mobile-data-issues/ 

We also recommend submitting an error report: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/ 

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.