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Original topic:

Galaxy Z Fold4 right screen is frozen

(Topic created: 01-19-2023 02:37 PM)
nes126
Astronaut
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Galaxy Fold

My right screen is frozen. not sure if I accidentally changed something. 

How do I fix 

 

 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Fold

Hello, We understand how concerning it is when one side of the screen freezes.

Give these steps a try to get the screen working properly again. https://www.samsung.com/us/support/troubleshooting/TSG01001416/

If the screen does not return to normal after completing all the steps, the next step would be a service repair.

You can use the following link below to request service in the U.S.  https://www.samsung.com/us/support/service/    or by contacting customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 
 

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2 Replies
Crazy80
Astronaut
Options
Galaxy Fold
Try restart
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Fold

Hello, We understand how concerning it is when one side of the screen freezes.

Give these steps a try to get the screen working properly again. https://www.samsung.com/us/support/troubleshooting/TSG01001416/

If the screen does not return to normal after completing all the steps, the next step would be a service repair.

You can use the following link below to request service in the U.S.  https://www.samsung.com/us/support/service/    or by contacting customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 
 

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