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Galaxy Z fold 3 turns screen on by itself automatically

(Topic created: 03-02-2023 08:53 PM)
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Galaxy Fold

My Z fold 3 SM-F926U1 turns the screen on by itself when is locked, is the snapdragon version with Android 13 and one ui 5, the phone is under the one year warranty has no damage in both of the screens meter have any drop is in perfect condition and I recently notice that turns on like 20 times every hour randomly, I have no notifications and the screens turns on, even when the phone is in airplane mode, in power save mode happens the same and I already deactivate de permissions to turn the screen on of all applications and things doesn't change. It happens too while charging.

 

 

 

The phone has no case nor screen protector, the device is not near any magnets or metals, and all the sensors and the screens works perfectly fine tested all and none have a problem.

 

 

 

The power button is in prestine condition. It has no problem the fingerprint always on its turned off

 

 

 

I turn off ALL settings that involve notifications and the ones that involve turning the screen on whit gestures.

 

 

 

Lift to wake is off

 

Double touch to wake is off 

 

Keep screen on while viewing is off

 

Notification reminders is off

 

Flash screen notification is off

 

Camera flash notification is off

 

AOD is turned off

 

Edge notifications is off

 

fingerprint always on is off

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Samsung_Moderator
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Galaxy Fold

Hello, Welcome to the Community. We understand the concern with the screen turning on by itself. This article provides some additional steps you can try, such as making sure no keys are being pressed by the case, and testing the phone in Safe Mode. https://www.samsung.com/us/support/troubleshooting/TSG01001428/

If the screen continues to turn on in Safe Mode, it is recommended to have the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service or by calling customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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Galaxy Fold
That is called Always on screen just disable the always on screen and settings you'll be all right
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Galaxy Fold
And I agree they shouldn't have done this without asking everybody before turning that on especially if you don't want to waste a lot of battery power with a clock on the front of the device constantly lit
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Fold

Hello, Welcome to the Community. We understand the concern with the screen turning on by itself. This article provides some additional steps you can try, such as making sure no keys are being pressed by the case, and testing the phone in Safe Mode. https://www.samsung.com/us/support/troubleshooting/TSG01001428/

If the screen continues to turn on in Safe Mode, it is recommended to have the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service or by calling customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html