Solved: Galaxy fold 4, no connection (mobile data, Wi-Fi, ... - Samsung Community

Branden76 · ‎10-05-2022

This is my 2nd foldable phone.

I love fold 3, so I switched to fold 4.

Ever since I have day 1,

Network fail, lost connection, waiting for signal. Etc (it depending on the apps that I used)

It kept shows. Wifi, 4g, 5g it doesn't matter.

Even can't send in between watch 5 that I bought together. It take a few weeks to find out that it's problems with watch or phone.

And it is phone problems, so contact to customer service. 🙄

Of course they asking me reset the network setting on the phone.

And 2nd time, asked to factory reset .

Luckily I have warranty and care plus.

But they asked me send my phone and will test out ??

K. Then what phone I have ro use until then? It is not consistently lost signal it is randomly.

What is the best way solve problems?

Is anyone having same Network issues??

Samsung_Moderator · ‎10-05-2022

Hello, We understand how frustrating it is when your phone is unable to maintain a connection to either mobile data or Wi-Fi.

This article provides the troubleshooting available for poor signal strength. It includes steps such as resetting the network, testing in Safe Mode, and a factory reset. https://www.samsung.com/us/support/troubleshooting/TSG01001598

For Wi-Fi connection issues, we have this article available: https://www.samsung.com/us/support/troubleshooting/TSG01001559/

When troubleshooting is not effective, the Samsung warranty provides repairs for manufacturer defects. To learn more about the warranty, please see this link: https://www.samsung.com/us/support/warranty/

Samsung provides two options for service.

1. Local service center locations: https://www.samsung.com/us/support/service/

2. Ship-in service. The ship-in service is approximately 7-14 days, including shipping times. A loaner device is not provided during this time. You can use the service locator link to create a ship-in service ticket or contact customer service at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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SolidBoss7 · ‎10-05-2022

Hey, man, sorry you're having this issue. Can you tell us what carrier you're with, what geographic location you're in, and what apps are affected?

Branden76 · ‎10-05-2022

It's tmobile. But as I mentioned, it doesn't matter. I'm on wifi with 200mbps still won't loading suddenly.
Any apps that using network isn't working.
Even samsung members won't open when you reply.

Samsung_Moderator · ‎10-05-2022