Galaxy z fold 3 unable to receive calls

[jairo_mjm]

My Galaxy Z Fold 3 turned useless due I can't get no signal, I can't make calls or even receive text messages, I already called T-mobile and did a major network reset, I already changed the sim and still have the same issue 

[bigbrax74]

are you with tmobile?  A lot of people are having that issue.  Check tmobile chat site.  There is a work around.

[SamsungRyder · Accepted solution]

Hi, I am sorry to hear of you not getting cellular service, and can definitely understand the frustration! There are other things you can do while staying in contact with the carrier, such as https://www.samsung.com/us/support/troubleshooting/TSG01001613/  and clearing your device's cache partition. Follow these steps to help smooth out device behavior: 

• Ensure the device is powered off. If the device is unresponsive/frozen, press and hold the Power button for approximately 10 seconds or until the device power cycles.
• Press and hold the Volume Up button and the Home button.
• While continuing to hold the Home and Volume Up buttons, press and hold the Power button until 'RECOVERY BOOTING' appears in the upper left then release all buttons.
• Select wipe cache partition. Utilize the Volume Up/Down buttons to highlight and the Power button to select.
• Select reboot system now. Option is highlighted, utilize the Power button to select.

Another thing to try is Safe Mode, to see if any third-party applications may be the root cause of the behavior. Try this guide here: https://www.samsung.com/us/support/answer/ANS00062983/ 

If the troubleshooting is not helpful, you will need to follow up with your service provider for additional troubleshooting steps. I apologize for any inconvenience. 

[bigbrax74]

I will try this when I get home.  I just got it back from samsung.

[ArmenH]

I have the same issue. It's getting worse. Today I restarted my phone 6 times.

[LimeGreenGal]

Someone posted this, and it works, but doesn't fix the roaming issue (it won't let you roam, but I couldn't before anyway). This needs to be fixed!!

[BWacho]

FOR THE T-MOBILE FOLD3

-- Dial *#2263#

-- [1] BAND SELECTION - SIM(TMB)

-- [7] - Clear all bands

-- [5] LTE Band Preference
-- [E] NEXT PAGE
-- [D] LTE B71
-- [E] GO MAIN

-- [6] NR5G Band Preference
-- [4] NR B41 SA -sub6
-- [5]NR B41 NSA -sub6
-- [8]NR B71 SA -sub6
-- [9]NR B71 NSA -sub6
-- [C] GO MAIN

-- [9] Apply band configuration

-- Select the Three Dot Menu at the Top Right
-- Select END

-- This will work until you reboot the phone then you will need to redo these steps again