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How do upgrades work?

(Topic created: 08-06-2023 06:54 AM)
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ScottyBones
Constellation
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Galaxy Fold
I'm currently using a fold 4 and am on 24 month payment system. I got it about a year ago, and was wondering if Samsung will allow me to trade that in for the Fold 5 (because I'm still making payments) and still get the $1000 off trade in deal? I can't seem to find a clear answer anywhere. I've read conflicting things on Reddit some say they have been able to do this no problem payments reset to whatever the deal is for the new phone. But I've heard others say you can't do that? Just thought I'd come here to see if this is possible. Thanks.
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Tralynn
Cosmic Ray
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Galaxy Fold
They will allow you to trade in the phone and apply the $1000.00 off towards the new phone. You will still be paying the remaining balance on the previous phone.

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TipsyTrex
Supernova
Options
Galaxy Fold
Unless otherwise stated, you will still owe the remainder of the balance of the phone that has been traded in.
JBTechfanatic
Supernova
Options
Galaxy Fold
The way it works is you continue to pay whoever you owe the device payments too whether that be your provider or creditor when you buy the new phone Samsung will give you essentially up to $1,000 off the new device you will then have to pay the difference out of pocket then and there and own the new device out right while continuing to pay your other device off the terms would remain the same really what you're looking at is an unsecured loan based off of a specific device but the loan is not secured by the phone it's just owed like any other credit card simply go on Samsung's website pick example the full five put in the device you want to trade in pay the difference Samsung will ship you the new device and a return label for your trade in you must do this 15 days after receiving your new device and you're good to go
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ScottyBones
Constellation
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Galaxy Fold

Maybe I should have prefaced this by saying that I'm using Samsung's credit system.... 24 months 0% apr.
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Tralynn
Cosmic Ray
Options
Galaxy Fold
They will allow you to trade in the phone and apply the $1000.00 off towards the new phone. You will still be paying the remaining balance on the previous phone.
VerbumVeritum
Legendary Samsung Care Ambassador
Options
Galaxy Fold

@ScottyBones  You can absolutely trade in the phone you're currently making payments on to receive the promo discount, but you would still be making whatever monthly payments on that device until it is paid off. 

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Tralynn
Cosmic Ray
Options
Galaxy Fold
@VerbumVeritum that's what I said,"you will still be paying the remaining balance in the previous phone.."
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VerbumVeritum
Legendary Samsung Care Ambassador
Options
Galaxy Fold

@Tralynn Right, but as this is a user-based forum, individuals may not necessarily take the word of just one person who gives the correct answer alone. Best that many people agree and form a consensus than just one person "being right."

Tralynn
Cosmic Ray
Options
Galaxy Fold
I'm not trying to be right. I'm simply answering the question. You @ me as if I did not fully answer the question. Have blessed day.
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VerbumVeritum
Legendary Samsung Care Ambassador
Options
Galaxy Fold

I @ other users to ensure they are getting notifications from my post. 😅

Very sorry if I offended. I meant to tag the original poster. Honest mistake. It was not intentional.