Original topic:

Issue report

(Topic created: 10-11-2021 10:26 PM)
Riddick
Astronaut
Options
Galaxy Fold
I reported my issue to samsung about my z fold 3 and waiting to see if they come out with a fix for it?🤞 I hope they are better then Apple 😅
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Solution
Stephanie Nikki
Black Hole
Options
Galaxy Fold

Good afternoon, I can understand the frustration. Unfortunately we do not have a typical turn around time for this team, and not all reports they receive warrant a response. My only recommendation would be to honestly put in the report each time the issue happens, even if that means spamming the report feature. As an additional option, I can offer service repairs in order to have the phone evaluated for possible hardware defects. You can do this walk-in style through your local uBreakiFix. With the phone being under warranty this would be free of charge. 


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8 Replies
MutatedRam
Comet
Options
Galaxy Fold
What issue are you having man
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Riddick
Astronaut
Options
Galaxy Fold
After the new update that rollout this month. When I am swiping through my apps it often long presses an app and brings up the Manu to uninstall or it brings it up to the home screen
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Riddick
Astronaut
Options
Galaxy Fold
That's so far the only issue I see from the newest update
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MutatedRam
Comet
Options
Galaxy Fold
Oh ok I understand what you mean
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Who_Dis
Neutron Star
Options
Galaxy Fold

So even a short tap will be recognized as long press? 

This is the first time i've come across such issue... 😕

As long as you submitted the error report soon after the event, you shouldn't have much problem getting the proper help regarding this issue.

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Riddick
Astronaut
Options
Galaxy Fold
Well I'm still having the issue on my samsung z fold 3
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Riddick
Astronaut
Options
Galaxy Fold
I have submitted the problem but no answer. Let's see how long this would take for a $1899.99 dollar phone for them To reach out
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Solution
Stephanie Nikki
Black Hole
Options
Galaxy Fold

Good afternoon, I can understand the frustration. Unfortunately we do not have a typical turn around time for this team, and not all reports they receive warrant a response. My only recommendation would be to honestly put in the report each time the issue happens, even if that means spamming the report feature. As an additional option, I can offer service repairs in order to have the phone evaluated for possible hardware defects. You can do this walk-in style through your local uBreakiFix. With the phone being under warranty this would be free of charge. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.