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Multiple biometric attempts error z fold 3

(Topic created: 09-01-2021 12:35 PM)
McDanielTech
Cosmic Ray
Options
Galaxy Fold
After two days of use of the z fold 3, I have  received the five attempts error and been told to put in my pin when I have not touched my phone many times. Is anyone else experiencing this? One problem may be that too much of the phone is touch-sensitive and considers a touch and attempt to login perhaps. Maybe in my pocket screen is not staying off and just waking up and counting touches as an attempt to login. But this is an issue I've had with no other phone so there's something about this one where I go to open my phone only to be forced to put my pin in because of this. Any solutions would be great and update my Samsung would also be great. One other piece of the equation maybe that as I'm holding my phone, touching nothing on the phone, only the case, it's still bumps a lot as if it's being touched or triggered in some way, giving me half the feedback. This also could be part of the problem so I would be interested in knowing anyone else has experience with that as well.
2 Replies
Solution
Stephanie Nikki
Black Hole
Options
Galaxy Fold

A few things to try; Place the phone into safe mode to see if this still happens, if it does not then an app is at fault. Try removing your case, if the issue does not happen then the case is causing this to happen. Try a factory reset, sometimes software can glitch out so a reset can set you back to factory settings and retest from there. If none of these things help, you can seek a return through your retailer (eCommerce if ordered through samsung.com 1-855-726-8721) or we can look into service repairs for you. For service repair options, please call the support line at 1-877-841-1138 directly. 


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McDanielTech
Cosmic Ray
Options
Galaxy Fold
Thanks. What actually seems to be the problem is a little bit of an issue with the placement of the power button / fingerprint reader. If you pick that phone up around the middle in any way some part of you is touching that fingerprint reader and it tries to read a fingerprint. And if it is not the right part of one of the registered fingers then it bumps several times and then decides that you have failed five times to biometrically proof who you are. So the solution seems to be just to be very cognizant of hand placement when picking up the phone.
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