Original topic:

Not issuing refund

(Topic created: 09-12-2021 07:40 AM)
user3a7F5gTKBK
Asteroid
Options
Galaxy Fold
I returned my fold 3. Samsung via FedEx recieved it at the wear house in TX. Now got an email saying "product unsent" hence the refund is declined.
Between FedEx & Samsung how do I figure what went wrong where? 

5 Replies
Corn808
Comet
Options
Galaxy Fold
Call FedEx and get proof that it was delivered, then call your bank and have them open an inquiry. I usually tell my bank that a company is trying to fraud me if they are not willing to refund. My bank usually does the fighting for me at that point.
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user3a7F5gTKBK
Asteroid
Options
Galaxy Fold
Thank you for the reply. I have the proof (screen shot of the package journey).
Bought it via Samsung finance (TD Ameritrade) & 1st installment is yet to get out. I have canceled the scheduled payment (still will call them up). Also the Rep at customer care said "Issue has been raised" & I will get a reply in 3 business days ".
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BlueWuffy
Asteroid
Options
Galaxy Fold
Seems like a lost cause to me samsung and fedex....Trash
userkdJEc9f9Fw
Constellation
Options
Galaxy Fold

Did this ever get resolved for you?

user3a7F5gTKBK
Asteroid
Options
Galaxy Fold
Yes. Got onto Twitter & chased them for the same.
Finally was helped and money was refunded
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