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Phone is freezing when opened

(Topic created: 12-13-2022 03:38 PM)
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Bessi
Astronaut
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Galaxy Fold

Constantly freezes wen open,does anyone else run across this. Also Samsung Pass has always worked seamlessly, now for some reason it won't work with a fingerprint on some sites do I just need a new phone LOL??

 

 
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Fold

Hello, We understand how frustrating it is when your phone is freezing. There are some steps you can take to resolve this issue. Take a look at this article: https://www.samsung.com/nz/support/mobile-devices/my-phone-is-lagging-what-should-i-do/

If the phone is still freezing and lagging after testing in Safe Mode and a Factory Reset, then it is recommended to have the phone evaluated by a certified technician.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Fold

Hello, We understand how frustrating it is when your phone is freezing. There are some steps you can take to resolve this issue. Take a look at this article: https://www.samsung.com/nz/support/mobile-devices/my-phone-is-lagging-what-should-i-do/

If the phone is still freezing and lagging after testing in Safe Mode and a Factory Reset, then it is recommended to have the phone evaluated by a certified technician.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html