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Original topic:

Phone keeps restarting and receiving a message to send an error report

(Topic created: 11-14-2023 07:27 PM)
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MR973
Nebula
Options
Galaxy Fold
 
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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Fold

Hello, We understand how frustrating it is for the phone to just turn off.

I would try wiping the cache partition on your device and see if that helps any.

- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press the Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.

You can also try the troubleshooting steps here: https://www.samsung.com/us/support/troubleshooting/TSG01002035/ 

We also recommend submitting the error report as requested by the phone to provide the data to the engineers.

If the phone continues to power off, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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Bigeyefish1979
Explorer
Options
Galaxy Fold
It's an automatic error report. So when this happens it means something is not working correctly. So fill it out. What were you doing at the time of the message? Type it in the box and make sure to include system info and send. It let samsung know about the problem and they can see the problem and get back to you. And make sure all of your apps are up to date.
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Bigeyefish1979
Explorer
Options
Galaxy Fold
Oh and that message is always sent through Members if it is a Samsung issue.
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MR973
Nebula
Options
Galaxy Fold
Phone just constantly turn off,and when I turn it back on that's the message it shows,but when I sele6send,a another shows make sure data is on to send.Crazy I say that and my phone showing me 5g uc
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Fold

Hello, We understand how frustrating it is for the phone to just turn off.

I would try wiping the cache partition on your device and see if that helps any.

- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press the Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.

You can also try the troubleshooting steps here: https://www.samsung.com/us/support/troubleshooting/TSG01002035/ 

We also recommend submitting the error report as requested by the phone to provide the data to the engineers.

If the phone continues to power off, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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