Hi there, I would recommend reaching out to the premium care team regarding this. They can be reached via 1-888-970-3653.
What are you cleaning it with? I don't understand people having trouble with the inner screen. I have my phone 9 months now,, I keep a piece of a microfiber rag in my holster with the phone, clean it dry dozens of times a day because I own a metal fabrication shop and it gets grinding grit and metal dust on it all day and my screen is like day 1 new, I don't get it.