I recently sent my Note 20 5G in as a trade-in when I purchased the Fold 3. The Note was wrapped in Samsung's wrapping paper and returned. They now claim the box was empty when it was obvious that they did not completely unwrap the paper. There appears to be no recourse. **bleep** that I am being charged $850. 😕
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Usually if you send a trade in they give you the insert or padded envelope to send the phone on, some companies require minimal packaging and your phone will still be protected. Each company had their own reasons for being picky, usually for hygiene and Safety precautions, not saying that you don't take care of your products but some people have infestation problems and it's get sent in and people could get exposed
Yes, that **bleep** much more than my experience. At least they finally compromised and I was very happy with the final outcome. I got an A53 5G out of it instead of the A32 5G they wanted me to take.
Actually this just happened with my trade in LG V35. Told me the box was empty. Call Samsung they have video footage of your trade ins. I called them and they seen on the video that their warehouse received it. That resolved my issue. They gave me credit and closed the ticket