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Samsung fold 4 calls going straight to voicemail

(Topic created: 11-20-2023 02:37 PM)
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DorothyH313
Constellation
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Galaxy Fold

I'm having an issue receiving phone calls from numbers that I saved in my contacts. People call me and my phone goes straight to voice-mail. I got a new sim card from AT&T it's still doing the same thing. Can anyone help me with a solution please and thank you

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Fold

Hello, We understand how frustrating it is to not be able to receive calls.  Here are some troubleshooting steps you can try to get the phone working again for those calls. https://www.samsung.com/us/support/troubleshooting/TSG01001613/

If the troubleshooting is not helpful, you will need to follow up with your service provider for additional troubleshooting steps, as they are responsible for these services. 

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Fold

Hello, We understand how frustrating it is to not be able to receive calls.  Here are some troubleshooting steps you can try to get the phone working again for those calls. https://www.samsung.com/us/support/troubleshooting/TSG01001613/

If the troubleshooting is not helpful, you will need to follow up with your service provider for additional troubleshooting steps, as they are responsible for these services. 

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