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Smart things app not launching

(Topic created: 10-19-2023 11:14 AM)
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Cotcher247
Astronaut
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Galaxy Fold

Just upgraded to the fold 5, is anyone's else haveing problems with the smartthings apps, not loading on the fold 5. I had the note 20 ultra before and never had any prombles it was only when I transfered over to my new device.

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Fold

Hello, Welcome to the Community. We understand how frustrating it is to not be able to open and use an app.

Have you tried the troubleshooting here? https://www.samsung.com/ca/support/mobile-devices/how-to-fix-apps-keep-crashing-and-freezing/

If the Smart Things app will still not load after completing all the steps, we recommend submitting an error report to provide the data to the developers. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Fold

Hello, Welcome to the Community. We understand how frustrating it is to not be able to open and use an app.

Have you tried the troubleshooting here? https://www.samsung.com/ca/support/mobile-devices/how-to-fix-apps-keep-crashing-and-freezing/

If the Smart Things app will still not load after completing all the steps, we recommend submitting an error report to provide the data to the developers. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

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