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Smart things app not launching

(Topic created: 10-20-2023 01:39 PM)
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Cotcher247
Astronaut
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Galaxy Fold

Just upgraded to the fold 5, is anyone's else haveing problems with the smartthings apps, not loading on the fold 5. I had the note 20 ultra before and never had any prombles it was only when I transfered over to my new device.

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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Fold

Hello, Welcome to the Community. We understand how frustrating it is to not be able to open and use an app.

Have you tried the troubleshooting here? https://www.samsung.com/ca/support/mobile-devices/how-to-fix-apps-keep-crashing-and-freezing/

If the Smart Things app will still not load after completing all the steps, we recommend submitting an error report to provide the data to the developers. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

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