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Original topic:

Sorry the player does not support this type of audio file Samsung

(Topic created: 05-05-2023 05:29 AM)
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useriAvy1cxPXQ
Constellation
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Galaxy Fold

I continue to have this problem on my Fold 3. Cleared Cache and Factory reset. Whatever the issue it is I also can't hear audio, take phone calls or play media files.

If I tap any ringtone it will not play.
Failed the speaker, mic diagnostic tests.

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Fold

Hello, Welcome to the Community. We understand the frustrations of not being to use the phone as the audio is not working. 

This article provides some steps that may help. https://www.samsung.com/us/support/troubleshooting/TSG01001255

If troubleshooting is not helpful and the diagnostics continue to fail, it is recommended to have the phone serviced. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Fold

Hello, Welcome to the Community. We understand the frustrations of not being to use the phone as the audio is not working. 

This article provides some steps that may help. https://www.samsung.com/us/support/troubleshooting/TSG01001255

If troubleshooting is not helpful and the diagnostics continue to fail, it is recommended to have the phone serviced. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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