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Astronaut

Trade-in concerns on my Galaxy Z fold

Alright guys I need your help.


I ordered the galaxy z fold and I have to trade in my iPhone XR since it took off $250 of the original price. I now don't want this phone (galaxy z fold) anymore and want to see if I can trade it in for the note 20 ultra. I don't know what to do and I have tried reading the FAQs and I also tried calling customer support a million times but haven't gotten anywhere with my unique situation.
Please help me!
10 REPLIES 10
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Galaxy

Re: Trade-in concerns on my Galaxy Z fold

you get a satisfaction period when u buy a phone from samsung reach out to them if you aren't beyond thay window

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Astronaut

Re: Trade-in concerns on my Galaxy Z fold

Awesome! I just got it 2 days ago and they said 15 days return window. Do I have to talk to someone about a satisfaction window or will they see how I'm liking the device? Also thank you for replying

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Galaxy

Re: Trade-in concerns on my Galaxy Z fold

they should be able to see when yhe order was placed

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Galaxy

Re: Trade-in concerns on my Galaxy Z fold

i have the bronze note 20 ultra 5g

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Astronaut

Re: Trade-in concerns on my Galaxy Z fold

thank you for the offer but I want the black one

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Cosmic Ray

Re: Re: Trade-in concerns on my Galaxy Z fold

Black one is nice!
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Asteroid

Re: Trade-in concerns on my Galaxy Z fold

it's pretty simple. Return the phone. Order the new Note 20 Ultra. Mail in your trade in when you receive the email to do so after ordering the Note.

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Astronaut

Re: Trade-in concerns on my Galaxy Z fold

will I have to buy the note20 or will they let me have it since I've already paid for this phone?

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Asteroid

Re: Trade-in concerns on my Galaxy Z fold

You will create a new transaction. basically cancelling the Fold purchase.

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