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Original topic:

Unable to mute calls while I am calling out

(Topic created: 09-04-2023 12:57 PM)
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YoungChris
Cosmic Ray
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Galaxy Fold

Samsung update your phone app why is the mute button grey out for i want to mute while I'm calling someone not when they answer 

 
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Solution
bill-e
Epic Samsung Care Ambassador
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Galaxy Fold

The button is grayed out because the mic is inactive/disabled.  Once the call is connected the mic is enabled and you can mute it. 

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor

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5 Replies
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Galaxy Fold
It's only greyed out until after they answer. Send a screenshot of it during a phone call, not while you're dialing someone.
Dougstev
Astronaut
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Galaxy Fold
The button is grey out once the other person answers.
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YoungChris
Cosmic Ray
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Galaxy Fold
Which weird because my moto g play could mute it's never grey outVideoCapture_20230904-161753_1000007276_1693858533.jpg
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VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy Fold
Does this occur while a call is active? If you're not connected yet, the option will be greyed out as seen in your screenshot.
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Solution
bill-e
Epic Samsung Care Ambassador
Options
Galaxy Fold

The button is grayed out because the mic is inactive/disabled.  Once the call is connected the mic is enabled and you can mute it. 

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor
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