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Wifi issues with Z fold 5?

(Topic created: 09-07-2023 08:35 AM)
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SSEM
Asteroid
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Galaxy Fold
Any one else having issues with their wifi dropping for no reason and/or connected to WiFi but without internet?? This have become akst an everyday struggle on my Z fold 5 lately. Can't tell if it's the phone itself or causes from a firmware update. 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Fold

Hello, Welcome to the Community. We understand how frustrating it is when your phone is unable to maintain a connection to Wi-Fi.

For Wi-Fi connection issues, we have this article available: https://www.samsung.com/us/support/troubleshooting/TSG01001559/ 

We also recommend submitting an error report in the Members app. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/ 

If troubleshooting is not helpful, we recommend having the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair:  https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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msh21
Astronaut
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Galaxy Fold
I'm having the same issues on my Z fold 4. I noticed this and a lot of my apps loading slow after the last update that came out.
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Fold

Hello, Welcome to the Community. We understand how frustrating it is when your phone is unable to maintain a connection to Wi-Fi.

For Wi-Fi connection issues, we have this article available: https://www.samsung.com/us/support/troubleshooting/TSG01001559/ 

We also recommend submitting an error report in the Members app. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/ 

If troubleshooting is not helpful, we recommend having the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair:  https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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