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Asteroid

Z Fold 2 Inside Screen Protector bubbling

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I have had my Z Fold 2 since launch date and recently the inside screen protector is starting bubble at the crease.  I am able to remove the bubbles with my finger tips but the bubbles will come back.  Seems to happen not just from unfolding the phone but from leaving the phone folded up for a long time like over night and in the morning the bubbles apear.  Anyone else having this issue?
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Samsung Moderator
Samsung Moderator

Re: Z Fold 2 Inside Screen Protector bubbling

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For concerns with your Z Fold 2, please contact our Premier Services team by calling 1-888-970-3653 or visiting https://www.samsung.com/us/support/galaxy-z-premier-service/



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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21 REPLIES 21
Astronaut

Re: Z Fold 2 Inside Screen Protector bubbling

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have had this issue happen twice with me. I think it has something to do with the temperature. I'll go to bed with a perfectly fine phone. but if the outside temperature changes like from a hot day to cool day. I've noticed that bubbles reappear and the dissappear later in day
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Constellation

Re: Z Fold 2 Inside Screen Protector bubbling

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Same with mine, on the bottom of the device.  Temps outside are around 100f and 97f inside

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Astronaut

Re: Z Fold 2 Inside Screen Protector bubbling

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Same issue. Quite a few fairly large bubbles appeared after a fairly hot day. Taking phone to Samsung tomorrow to remove screen saver. 

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Asteroid

Re: Z Fold 2 Inside Screen Protector bubbling

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I just noticed two small bubbles in the upper right corner. don't know if there temperature related, although I will say last night was the first the heat came on in the house overnight. I'll probably just live with it unless they get worse before I take it too at&t. I'm concerned they don't have enough experience with this phone
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Samsung Moderator
Samsung Moderator

Re: Z Fold 2 Inside Screen Protector bubbling

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For concerns with your Z Fold 2, please contact our Premier Services team by calling 1-888-970-3653 or visiting https://www.samsung.com/us/support/galaxy-z-premier-service/



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Re: Z Fold 2 Inside Screen Protector bubbling

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I have exactly the same issue and am booked into the Samsung store here in the UK this morning for them to resolve it.

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Constellation

Re: Z Fold 2 Inside Screen Protector bubbling

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solution doesnt work if you live in a state without a service center like Hawaii.  Need to pay $20 and ship your phone to texas for repair and be out of phone for 2 weeks or more.  Will need to do this everytime your screen protector fails and bubbles.  Voids warranty to remove so need to live with bubbles or send in phone every 2-3 months to maintain bubble free screen.  Service in Hawaii is very bad.  Buyer beware.  I feel like breaking my phone and just using care plus to replace so im not out of a phone.  Hope to get a phone call back from Samsung with good news that they will do the right thing and send me a new replacement phone.  I hear the newest screen protectors don't have this problem (based on phone rep who assured me this wont happen on a new one)

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Constellation

Re: Z Fold 2 Inside Screen Protector bubbling

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Not a solution for Hawaii.  See my other replys.  Best solution.  Pay $11.99 a month and get care +.  

 

They will ship you free a replacement refurbished phone with screen protector and let you send the bubbly one back.  They confirmed unlimited replacements because phone is deffective and not done by me.  I was told everytime it starts to bubble call them and they will replace it for free as long as im a care+ member.

 

Guess this is the new wasteful world we live in with $2k defective products which need replacing every 2-3 months.

 

Shame on you Samsung.

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Constellation

Re: Z Fold 2 Inside Screen Protector bubbling

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I have had my Z fold 2 since launch and this morning I had a line of bubbles running straight up the fold, I tried to work them out to no avail. I called a local place that does Samsung repairs per the Samsung site and they said they don’t have any replacement screens protectors for the fold 2 and they said they never got any form Samsung for the original fold. I was told to reach out to Samsung directly for a screen protector replacement. 

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