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Constellation

Re: Z Fold 2 Inside Screen Protector bubbling

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I'm having the same issue. After using the phone for video chat in flex mood for about 10 mins and then completely opening the phone. The phone developed a air bubble about 2 inches long along the crease of the phone. tried smoothing it out but the bubble spread into smaller bubbles. closed the phone and thought using the outer screen and after charging the phone would get hot enough to remove the bubbles. once opening the phone again some bubbles still remain. I don't want to void my warranty by removing the screen protector. whats samsungs response to fixing this short of having to send the phone in forna replacement screen protector as I traded in my galaxy s20+ for this phone and have no back up phone.
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Samsung Moderator
Samsung Moderator

Re: Z Fold 2 Inside Screen Protector bubbling

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For concerns with your Z Fold 2, I would recommend contacting our Premier Services team by calling 1-888-970-3653 or visiting https://www.samsung.com/us/support/galaxy-z-premier-service/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Re: Re: Z Fold 2 Inside Screen Protector bubbling

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I am having lots of bubbles as well. However, there is no email option and zero available time slots for the call back. I can't even imagine how premier the service would be. Did anyone get Samsung's solution?
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Constellation

Re: Z Fold 2 Inside Screen Protector bubbling

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Does removing the screen protector really void your warranty? I get mixed messages.
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Astronaut

Re: Z Fold 2 Inside Screen Protector bubbling

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Just an FYI that I reached out to Samsung to inquire how to get my bubbling screen protector replaced and was told to bring it to a Samsung Experience store, but there were none within 500 miles of my location. Was then told I could take it to one of Samsung's authorized repair centers, ubreakifix, who told me they could not replace the protector. Confused about the lack of service and mixed messages I've gotten for this $2,000 phone!
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Asteroid

Re: Z Fold 2 Inside Screen Protector bubbling

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yup I'm having the same issues. I got bubbles at the bottom of the crease. I was freaked out for a second.
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Constellation

Re: Z Fold 2 Inside Screen Protector bubbling

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Same issue here. Samsung Pre. rep explained that these screen protectors are on back order. I called one of the walk-in locations and Rep called another. Both are out of stock on screen protector and one mentioned that he is waiting on a UV device from Samsung which allows them to install screen protector. 

Option 2 is to send in phone into service for a minimum of 3 days. Cannot be without a phone... waiting on a callback. 

 

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Halo

Re: Z Fold 2 Inside Screen Protector bubbling

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Has anyone on this thread had a resolution. I now have bubbling along the crease but If Samsung will just replace the protector with the same thing it will just start bubbling again so what is the point?

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Constellation

Re: Z Fold 2 Inside Screen Protector bubbling

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if you purchased samsung care + they will replace phone with refurbished one for no charge and advance mail you the device with cc hold.  They will do this unlimited amount of times without deductable.

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Constellation

Re: Z Fold 2 Inside Screen Protector bubbling

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This option does not work for Hawaii residents.  Need to pay $20 to ship to service center in Texas and be out of your phone for 2 weeks because of a defective screen protector.  Z fold premium care is worthless for Hawaii residents.  Be aware this solution does not work for Hawaii residents.  I'm waiting for a phone call back from support to see if they will send me a new one and ship this one back so im not out of a phone.  Check where your nearest service center is before buying your $2k phone.  Screen protector will have problems in 2-3 months of use and can't be remove without voiding warranty and Samsung will send you to a repair center for removal and replacement.  I don't know why Samsung keeps selling products that break so fast and requires your help and money to fix a problem they created.  NO INTEGRITY.  I am switiching all my Samsung products to another brand when they break.  Samsung quality isn't good.

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