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Original topic:

Z fold 2 battery swole/expanded

(Topic created: 08-18-2022 11:34 AM)
userXCfoH19Yve
Constellation
Options
Galaxy Fold
I have looked at bestbuy and ubreakifix but they said they couldn't help me replace my battery. The battery is so big now that the backplate is completely removed.
What should I do?

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Fold

Hello. I can definitely see how this would be concerning! I sincerely apologize for any inconvenience that this is caused you!  We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.

 

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, etc.

 

The quickest way to reach this specialized team is by calling 1-800-726-7864.

 

Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.

 

If you don’t wish to call, I would recommend speaking with our Live Chat team.

 

 

 

 

 

 

 

 

 

 

 

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5 Replies
GaryB82
Samsung Care Ambassador
Options
Galaxy Fold

@userXCfoH19Yve  Sorry to hear your having a issue with your battery on your Fold I would suggest contacting a Certified Repair Center at one of the links below to get the battery replaced 

https://www.samsung.com/visitcountry/
https://www.samsung.com/us/support/service/locations/

 

 


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userXCfoH19Yve
Constellation
Options
Galaxy Fold
That link is where I found out best buy and ubreakifix ss the certified repair center. I went to bestbuy they told me so many people came there to get their fold phone fix but they are not able to fix them because they dont have the parts to fix it. Same thing with ubreakifix.
Is there other place i can get this fix. Dont want $2000 phone turned into paper weight.
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GaryB82
Samsung Care Ambassador
Options
Galaxy Fold

You can use this link and you should have the option to mail in the device for repair

https://www.samsung.com/us/support/service/

 

 

 

 

 


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Geek_DTech
Comet
Options
Galaxy Fold
Assurant through T-Mobile doesnt even have the parts either for the phone. Customer would have to do a warranty exchange through the provider or reach out to a samsung certified repair center.
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Fold

Hello. I can definitely see how this would be concerning! I sincerely apologize for any inconvenience that this is caused you!  We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.

 

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, etc.

 

The quickest way to reach this specialized team is by calling 1-800-726-7864.

 

Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.

 

If you don’t wish to call, I would recommend speaking with our Live Chat team.