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Z fold 4 Can I receive pictures from iphone

(Topic created: 10-22-2022 05:26 PM)
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Galaxy Fold
My daughter tries to send me pictures and they will not go through. She has an iphone 13 pro. I have the z fold 4  I'm using the default message app. I have good  Reception I have a good signal. 
Anyone got suggestions

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Fold

Hello, We understand the disappointment of not receiving pictures from loved ones. This article contains some troubleshooting steps that may help, such as deregistering from iMessages. https://www.samsung.com/us/support/troubleshooting/TSG01001439/

 

If you are still unable to receive the pictures, we recommend contacting your service provider for additional assistance.

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PinkPanther3667
Astronaut
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Galaxy Fold
You should be able to receive the photos in lower quality. I advise rebooting your phone at least once a day to keep cache at bay. It could also be a setting on iPhone that doesn't allow it to be sent. I had this issue with my flip when I was trying to share photos from my old iPhone 11. Emailing seems to be the best option
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Cindernana
Galaxy
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Galaxy Fold
I have the same issue but not only with some pictures of sushi from certain networks they just don't show up... Ugh
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Fold

Hello, We understand the disappointment of not receiving pictures from loved ones. This article contains some troubleshooting steps that may help, such as deregistering from iMessages. https://www.samsung.com/us/support/troubleshooting/TSG01001439/

 

If you are still unable to receive the pictures, we recommend contacting your service provider for additional assistance.

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