My zfold 5 shuts completely off around 40% battery without warning. Factory reset didn't change a thing. No help from support besides send in for repairs and be without a phone for 7+ days. It's less then 2 weeks old. I thought it was a calibration issue. But it happened 3 more times. When it shuts off it will not even attempt to display anything until phone is plugged in and will charge from 0. Any help would be appreciated. Thank you
If these steps do not help, service is recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location
If a local service center is not available, the phone would need to be shipped for service. You would need to contact customer support by calling 1-800-726-7864 for assistance with this process.
Alternative options would be contacting your retailer for exchange options, or checking with your insurance provider.
If you have attempted all basic troubleshooting steps like Recovery Mode options, checking in Safe Mode, factory reset, etc., I highly recommend heading into your closest Samsung authorized service center to have them evaluate your device for free. At least then you will actually know what is wrong with your phone and know for sure how long the repair process might take. The device might just need a reflash of the OS, which wouldn't take any time at all.
If these steps do not help, service is recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location
If a local service center is not available, the phone would need to be shipped for service. You would need to contact customer support by calling 1-800-726-7864 for assistance with this process.
Alternative options would be contacting your retailer for exchange options, or checking with your insurance provider.
