I folded it for the first time Sep5.....It cracked right down the middle.
I didn't notice that it was cracked since it looked like it was just the screen protector.
Days later after folding, my fold has a black line going through the middle and half of the screen will not take user input.
Samsung will not exchange my fold3 for a new one and keep giving me the run around.
They want me to send it back and get a refund....like are you asking me to go without means of a phone for emergencies and work?
Samsung does not care for its customers, an this is apparent from how they are treating my situation as just any old situational and not as a unique problem.
I understand how frustrating this is. Unfortunately, to receive a refund, it is necessary to send in the device first. For additional assistance you will need to continue to work with the refund team. They may be reached by calling 1-800-726-7864 and providing your most recent ticket number. I apologize for the inconvenience.
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I shouldn't need a protection plan to bring in a defective device after 16 days - that's ridiculous. If a company can't give me a 30 day return window, then they don't need me as a customer.
I understand what your saying but keep in mind where talking about a product that will be replaced by a better model in 6 months. Also is bad practice to buy any electronic unless you testing it with out some kind of protection plan (in my opinion that is)
Good luck. Samsung customer service has always been the worst I've ever experienced. And you are correct. They won't fix or replace unless u send it to them, leaving yourself without a device, for up to 6 weeks.
