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Original topic:

ZFold4 hotspot not working

(Topic created: 01-28-2023 04:22 PM)
userXLxK2VMita
Asteroid
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Galaxy Fold

I use PureTalk as a carrier.

I had a S20+ and the mobile hotspot worked fine. I upgraded to ZFold 4, and now the mobile hotspot doesn't work.

Typical recommendations to reset network settings, give new IMEI number to the carrier, etc. hasn't helped.

I've double, triple, quadruple checked my APN settings as directed here (https://www.puretalk.com/phone_programming). Everything seems right. They don't have any guidance on what to set the "Mobile virtual network operator type" (and "value") to, though.

Talked to the useless tech support people many times and am just told "We don't gaurantee mobile hotspots to work with Andoird".

Does the ZFold4 hotspot just not work with PureTalk? Or is there some magic I can do? I really don't want to switch carriers, but I will if I have to...

 
 

 

 

 

 

 

 

1 Solution


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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Fold

Hello, We understand the importance of being able to use the Mobile Hotspot feature. This link provides the available troubleshooting for the Mobile Hotspot: https://www.samsung.com/us/support/troubleshooting/TSG01001245/

Please note that Mobile Hotspot is a feature provided by the service provider. Many providers do not allow carrier features such as Mobile Hotspot, Wi-Fi calling and RCS services on unlocked phones.

If the troubleshooting is not helpful, we recommend following up with your service provider.

You can also have the phone evaluated at an authorized service center to verify the hardware is working correctly. You can use the following link to find a list of service centers in the U.S. that can do the evaluation: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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19 Replies
Ekamek
Supernova
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Galaxy Fold
Hotspot is a carrier feature tied to SIM card. If you swap your SIM card from s20, try getting a new one from the carrier to see if that fixes it. Like phones, SIM card technology has changed since the 20 series when most carriers did not support 5G.
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userXLxK2VMita
Asteroid
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Galaxy Fold
I'll ask for a new one. Thanks
Ekamek
Supernova
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Galaxy Fold
If you have a local store, go there for a new SIM card. If they program it with your existing number, you will lose service until it is delivered.
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userXLxK2VMita
Asteroid
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Galaxy Fold
It does. Like I said... it worked fine before I switched to the ZFold4.
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userXLxK2VMita
Asteroid
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Galaxy Fold
I suspect the issue may have to do with APN settings... there's a couple settings for "mobile virtual network operator type" that PureTalk doesn't seem to provide any guidance on. I've tried several combinations of values for that setting... to no avail. Disconcerning that their tech support has NO advice. Frustrated that they won't even TRY to help me any further. They just say "android hotspots aren't gauranteed". So dumb.
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Yamialex224
Honored Contributor
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Galaxy Fold
Either APN or since Hotspot is a carrier thing it might not work. Did you buy the phone with your carrier or unlocked. Unlocked don't always work with carrier specific apps
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userXLxK2VMita
Asteroid
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Galaxy Fold
Bought it unlocked.. just like my S20 which *did* work with the hotspot and careier.
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Yamialex224
Honored Contributor
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Galaxy Fold
Then like I said the apn is an issue
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userXLxK2VMita
Asteroid
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Galaxy Fold
Side thought... any suggestions on a cheap carrier that supports all the features of the unlocked ZFold4? (Including hotspot, unlimited data) I like to avoid AT&T and Verizon...
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