I use PureTalk as a carrier.
I had a S20+ and the mobile hotspot worked fine. I upgraded to ZFold 4, and now the mobile hotspot doesn't work.
Typical recommendations to reset network settings, give new IMEI number to the carrier, etc. hasn't helped.
I've double, triple, quadruple checked my APN settings as directed here (https://www.puretalk.com/phone_programming). Everything seems right. They don't have any guidance on what to set the "Mobile virtual network operator type" (and "value") to, though.
Talked to the useless tech support people many times and am just told "We don't gaurantee mobile hotspots to work with Andoird".
Does the ZFold4 hotspot just not work with PureTalk? Or is there some magic I can do? I really don't want to switch carriers, but I will if I have to...
Solved! Go to Solution.
Hello, We understand the importance of being able to use the Mobile Hotspot feature. This link provides the available troubleshooting for the Mobile Hotspot: https://www.samsung.com/us/support/troubleshooting/TSG01001245/
Please note that Mobile Hotspot is a feature provided by the service provider. Many providers do not allow carrier features such as Mobile Hotspot, Wi-Fi calling and RCS services on unlocked phones.
If the troubleshooting is not helpful, we recommend following up with your service provider.
You can also have the phone evaluated at an authorized service center to verify the hardware is working correctly. You can use the following link to find a list of service centers in the U.S. that can do the evaluation: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html