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Original topic:

cant purchase samsung care plus for Verizon z fold 2

(Topic created: 09-20-2020 06:47 AM)
tresnugget
Cosmic Ray
Options
Galaxy Fold
When trying to purchase samsung care plus for my new device I get this error. You can see I'm on the US site for a US device but it says I need an Australian imei. I've tried on pc, I've tried via the banner in the app, I've tried from multiple devices, I've tried from multiple networks, and I'm not using a VPN. I see others are having the same issue but I figure one more post won't hurt.

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1 Solution


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Solution
SamsungJustin
Community Manager
Community Manager
Options
Galaxy Fold

Hello!

I would recommend contacting our Samsung Care + team for resolution. You can reach this team by calling, , 1 888-970-3653. 

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4 Replies
BBZF2
Constellation
Options
Galaxy Fold
Same issue here.
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tresnugget
Cosmic Ray
Options
Galaxy Fold
it seems to be working this morning
Solution
SamsungJustin
Community Manager
Community Manager
Options
Galaxy Fold

Hello!

I would recommend contacting our Samsung Care + team for resolution. You can reach this team by calling, , 1 888-970-3653. 

View solution in context

Redsoxfan74
Cosmic Ray
Options
Galaxy Fold
I'm having this same issue! its been a disaster. I'm dealing with everyone from Asurion to Samsung, because its a replacement phone from Asurion
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