sorry the player does not support this type of audio file samsung

[useriAvy1cxPXQ]

I continue to have this problem on my Fold 3. Cleared Cache and Factory reset. Whatever the issue it is I also can't hear audio, take phone calls or play media files.

If I tap any ringtone it will not play.

Failed the speaker, mic diagnostic tests.

[Samsung_Moderator · Accepted solution]

Hello, Welcome to the Community. We understand the frustrations of not being to use the phone as the audio is not working. 

This article provides some steps that may help. https://www.samsung.com/us/support/troubleshooting/TSG01001255

If troubleshooting is not helpful and the diagnostics continue to fail, it is recommended to have the phone serviced. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html